Important Notice: Essential System Upgrades – 10 June, 4:00 PM to 6:00 PM.
To support ongoing improvements, essential system upgrades will take place on the evening of 10 June between 4:00 PM and 6:00 PM.
During this maintenance window, several services will be temporarily unavailable, including password resets, new member registrations, personal detail updates, and new course enrolments on RevisionMate. Orders placed during this time may experience processing delays.
We apologise for any inconvenience caused and appreciate your patience while we carry out these important updates.
Contact us
As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.
Head office
Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
London
EC3M 3BY
Contact details
General enquiries (Hong Kong)
Monday to Friday: 9:30 a.m – 5:30 p.m (Hong Kong time, BST+7)
+852 2520 0098
hkenquiries@cii.co.uk
Examination support
Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.
Feedback and complaints
Tell us what we're doing well or how we can do things better.
Customer Service (UK)
Telephone service
Mon to Fri: 9am – 5pm (GMT)
+44 (0)20 8989 8464
customer.serv@cii.co.uk