My Basket0
Important Information: Essential system upgrades will be taking place between 7am and 6pm (BST) on Saturday 30th September 2023. During this time, you will be unable to register as a new customer, place orders for products and services or update your personal profile. Exams booked for this period will be unaffected and can be accessed via your MyCII Dashboard.

Contact us

As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.

Head office

Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
London
EC3M 3BY

Contact details

General enquiries (Hong Kong)

Monday to Friday: 9:30 a.m – 5:30 p.m (Hong Kong time, BST+7)

+852 2520 0098
hkenquiries@cii.co.uk

 

Examination support

Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.

Feedback and complaints

Tell us what we're doing well or how we can do things better.

Customer Service (UK)

Telephone service Mon to Fri: 9am – 5pm (BST)

+44 (0)20 8989 8464
customer.serv@cii.co.uk

Telephone service will resume at 9am Tuesday 11th April following the Bank Holiday.