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Important Notice: Tue 24/01/2023 We are aware that the R06 exam that was due to start at 1pm is currently experiencing a technical problem. We are working rapidly to resolve this for all those affected. Please visit for further updates.

As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.

Head office

Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street

Contact details

General enquiries (Hong Kong)

Monday to Friday: 9:30 a.m – 5:30 p.m (Hong Kong time, GMT+8)

+852 2520 0098


Examination support

Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.

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Customer Service (UK)

Telephone service Mon to Fri: 9am – 5pm (BST)

+44 (0)20 8989 8464