New data published by the Chartered Insurance Institute (‘CII’) today (15 January 2025) reveal that consumers continue to believe that insurers could do more to build trust, particularly by focusing on loyalty.

The Chartered Insurance Institute (CII) has published a summary of the findings from its recent ‘Road to Consumer Trust’ roundtable, which explored how firms, practitioners and other stakeholders can work together to raise the standard of care offered to insurance policyholders.   

Our final Board meeting of 2024 began with the transfer of Presidential office, from Ian Callaghan to Nicola Stacey. Every CII President chooses a theme for their year, and we thanked Ian for all he had done to give member voices additional resonance during his tenure – including through the dozens of domestic and international events in which he participated and through his column in The Journal.

The Chartered Body Alliance (the Alliance) is pleased to welcome the CFA Society of the UK (CFA UK) as a new member.