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CII Asia Pacific - Raising
professional standards

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New FCA guidance on vulnerable customers

The Financial Conduct Authority (FCA) announce new guidance for firms on the fair treatment of vulnerable customers.

CII applauds professional raising standards

Members of the insurance and personal finance profession who have shown leadership qualities and worked to raised standards in the last 12 months have won a Chartered Insurance Institute 2020 Award.

CII response to FCA guidance for insurance and premium finance firm

In response to the FCA extending a series of temporary measures to help customers who hold insurance and premium finance products and who may be in temporary financial difficulties because of coronavirus (Covid-19), Keith Richards, managing director of engagement for Chartered Insurance Institute, said: “With many people who have either seen drops in their income, or income stopping entirely, any action an insurer can take to reduce even a small part of a household’s financial strain, is one we should all champion.

Life under lockdown - Board members working from home

Society of Claims Professionals' Board member Karl Parr shares his thoughts and experiences of working from home during the lockdown.