Feedback and Complaints
We are fully committed to delivering a first-class service to our members and customers.
There are two ways to tell the CII Group what you think: Share your feedback, or submit a complaint.
Sharing your feedback; we commit to reviewing all feedback, good or bad, shared by our members and customers. We may not respond to each piece of feedback, however it will be used to help us improve the quality of our products, services, and your experience.
Submitting a complaint; we always aim to give the best possible service, but we recognise that sometimes things go wrong. In the first instance please contact our customer service team who will be able to help you. If you feel like your concern hasn’t been resolved and wish to make a formal complaint, it’s easiest to do this online. Our online form enables you to submit your complaint direct to our dedicated complaints team.
We always try to give the best possible service. But we recognise that sometimes we get it wrong.
Building and enhancing professionalism is at the core of the Chartered ethos.
What happens if, at the time of your examination, there are circumstances that need to be taken into account in assessing your performance?
This formal procedure considers concerns about qualification and assessment decisions and outcomes only where all other available routes for enquiries has been exhausted.