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Securing public trust

About us

We are a professional body dedicated to building public trust in the insurance and financial planning profession. Our strapline Standards. Professionalism. Trust. embodies our commitment to driving confidence in the power of professional standards: competence, integrity and care for the customer.

We deliver that commitment through relevant learning, insightful leadership and an engaged membership. Our 125,000 members commit to high professional standards by maintaining continuing professional development and adhering to a published ethical code.

Our Royal Charter requires us to secure and justify the confidence of the public.

What we do

Learn about the services we offer, and how we can help you.


Find out about our structure, constitution and governance.

Professional standards

Raising the profile of professionalism.

Professional Map

Explore the new competency framework setting out the standards of professional excellence in insurance and personal finance.

Work for us

See our latest vacancies and find out what it's like to work for us.

Customer Charter

Our promise to you, setting out what you should expect from our membership, learning and assessment


Current initiatives we've undertaken or support.

CII complaints policy

If you are unhappy with any aspect of our service please view our complaint policy.

Diversity and Inclusion

Our strategy of promoting an inclusive culture.

Supporting diversity in the profession

Our ethics and initiatives towards better diversity in the sector.