Contact us
As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.
From Wednesday 18th August:
- Online webchat service will temporarily be closed.
- Telephone service will temporarily move to: Mon-Fri 9am – 5pm until further notice.
Customer Service (UK)
Head office
Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
London
EC3M 3BY
Contact details
Online webchat service temporarily closed.
Telephone service Mon to Fri: 9am – 5pm (GMT)
+44 (0)20 8989 8464
customer.serv@cii.co.uk
Examination support
Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.
Making a complaint
If you are unhappy with any aspect of our service, please review our complaints policy.