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Important information about possible upcoming disruptions that may affect you. The Chartered Insurance Institute is transitioning to a new customer and member relationship management system in March 2023 as part of our commitment to improving the way we deliver value for our members and learners. During this time, you may experience some intermittent service disruptions.  Full details are available here.

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As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.

We are currently experiencing high volumes and have limited resource available to respond.
Therefore, response times may be affected. We appreciate your patience and apologise for any inconvenience caused.

Important Notice: Tue 24/01/2023 We are aware that the R06 exam that was due to start at 1pm is currently experiencing a technical problem. We are working rapidly to resolve this for all those affected. Please visit for further updates.

Customer Service (UK)

Head office

Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street

Contact details

Telephone service Mon to Fri: 9am – 5pm (GMT)

+44 (0)20 8989 8464

Examination support

Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.

Feedback and complaints

Tell us what we're doing well or how we can do things better.