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Contact us

As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.

  • Online webchat service Mon to Fri: 8am - 12pm (BST).
  • Telephone service will temporarily move to: Mon-Fri 9am – 5pm until further notice.

This is a temporary arrangement assisting us in managing sustained high volumes more effectively whilst we contact to recruit.

Customer Service (UK)

Head office

Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street

Contact details

Online webchat service temporarily closed.

Telephone service Mon to Fri: 9am – 5pm (GMT)

+44 (0)20 8989 8464

Examination support

Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.

Making a complaint

If you are unhappy with any aspect of our service, please review our complaints policy.