Contact us
As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.
We are currently experiencing high volumes and have limited resource available to respond.
Therefore, response times may be affected. We appreciate your patience and apologise for any inconvenience caused.
Customer Service (UK)
Head office
Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
London
EC3M 3BY
Contact details
Online webchat service Mon to Fri: 8am - 6pm (BST)
Telephone service Mon to Fri: 9am – 5pm (BST)
+44 (0)20 8989 8464
customer.serv@cii.co.uk
Examination support
Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.
Feedback and complaints
Tell us what we're doing well or how we can do things better.