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Important Information: Essential system upgrades will be taking place between 7am and 6pm (BST) on Saturday 30th September 2023. During this time, you will be unable to register as a new customer, place orders for products and services or update your personal profile. Exams booked for this period will be unaffected and can be accessed via your MyCII Dashboard.

Free online introductory course

Personal Lines

To support an individual’s learning journey and offer an easy transition from workplace training into self-directed formal study, we also offer a free online introductory course in personal lines insurance.

Hosted on the FutureLearn platform, Introducing personal lines insurance offers a general understanding of insurance, how it works in the consumer retail market, without being specific to one single product. This makes it an ideal starting point for technical staff looking to do a formal qualification in the future, or non-technical staff within the sector seeking accessible foundational knowledge.

Topics covered include:

  • Personal lines insurance: the why and how
  • Risk
  • Structure of the insurance market
  • Distributing insurance products
  • Key roles in insurance
  • Customer service in insurance

The four-week course consists of a manageable 1-2 hours of study time per week. There is no exam but, for a fee, learners can upgrade their access to take a test and obtain a completion certificate at the end.

To register for the course online, head to FutureLearn.