Contact us
As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.
Head office
Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
London
EC3M 3BY
Contact details
General enquiries (Middle east)
Monday to Friday: 9:00 a.m – 5:30 p.m (GST)
Irina Ginns, Operations Assistant: +971 521641558
Examination support
Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.
Feedback and complaints
Tell us what we're doing well or how we can do things better.
Customer Service (UK)
Telephone service Mon to Fri: 9am – 5pm (GMT)
+44 (0)20 8989 8464
customer.serv@cii.co.uk
Webchat - Mon to Fri: 8am - 6pm (GMT)