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Service update - Friday 17th October, 2025: 
We are aware that some customers are experiencing issues when attempting to amend exam bookings.
This is being investigated as a priority and will be resolved as soon as possible. Customers will not be charged for exam sittings that they have been unable to amend.

Notice of upcoming maintenance: 
The RevisionMate website will be undergoing an essential update and will not be accessible between 09:00 on 5 November [UK time] and 17:00 on 6 November [UK time].
For coursework assignments due on these dates, please plan to submit ahead of time or request an extension if required. We apologise for any inconvenience caused.

Contact us

As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.

Customer Service (UK)

Head office

Chartered Insurance Institute
3rd Floor, 20 Fenchurch Street
London
EC3M 3BY

Contact details

Telephone service Mon to Fri: 9am – 5pm (GMT)

+44 (0)20 8989 8464
customer.serv@cii.co.uk

Examination support

Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.

Feedback and complaints

Tell us what we're doing well or how we can do things better.