Important Notice: Essential System Upgrades – 19 September – 20 September.
To support ongoing improvements, essential system upgrades will take place from 08:00 on 19 September until the afternoon of 20 September.
PSI exams scheduled during this maintenance window will not be visible in your MyCII dashboard until the work has been completed. Product orders submitted during this period will be subject to processing delays. If you have an coursework/mixed assessment enrolment deadline on 19 September and require an additional resubmission attempt, please plan ahead accordingly.
We apologise for any inconvenience caused and appreciate your patience while we carry out these important updates.
Update on CII exams and events
Publication date:
17 March 2020
Last updated:
19 February 2026
Author(s):
Chartered Insurance Institute
The Chartered Insurance Institute has put in place plans to assist members and staff during the coronavirus outbreak.
The Chartered Insurance Institute has put in place plans to assist members and staff during the coronavirus outbreak.
Following the UK government’s announcement that now is the time for everyone to stop non-essential contact and unnecessary travel, the Chartered Insurance Institute is postponing April written examination sittings that were due to take place on 20, 21 and 22 April until October.
The only exception to this postponement to sittings is R06 (Financial planning practice) and AF7 (Pension transfers), which we are planning to hold sittings for in July.
We will be confirming these changes with each candidate in due course.
At the current time, in line with government guidance, multiple choice question online examinations will go ahead at the pre-booked centres as there are less than 25 candidates at each sitting.
The CII will continue to monitor and review the situation with these sittings, in line with government guidance.
If any candidate has any concerns or is following government guidance and self-isolating at the time of their sitting, they can contact customer services at customer.serv@cii.co.uk to rebook their sitting at no additional cost.
The CII is also cancelling all events across the UK planned for the second quarter of 2020.
The professional body is following the government’s guidance on working from home in London. All members of staff are equipped to work from home until government advice changes.
The CII has taken this action because our priority is ensuring the health and safety of our staff, members and providing the profession with ways to continue to deliver their services to the public.
Sian Fisher, chief executive of the Chartered Insurance Institute, said: “The CII takes seriously our role supporting you, your business and the members of the public you serve.
“We recognise these are unprecedented times for every profession. In the coming weeks, the CII, our local institutes and societies will produce virtual content to support CPD requirements during this period. We will continue to issue guidance to you in your vital role helping members of the public.
“The CII is also in contact with the government and regulators to keep our members updated with current guidelines.
“We will continue to be here to assist the profession during these challenging times.”