Important Notice: Essential System Upgrades – 19 September – 20 September.
To support ongoing improvements, essential system upgrades will take place from 08:00 on 19 September until the afternoon of 20 September.
PSI exams scheduled during this maintenance window will not be visible in your MyCII dashboard until the work has been completed. Product orders submitted during this period will be subject to processing delays. If you have an coursework/mixed assessment enrolment deadline on 19 September and require an additional resubmission attempt, please plan ahead accordingly.
We apologise for any inconvenience caused and appreciate your patience while we carry out these important updates.
Contact us
As part of our commitment to maintaining high levels of customer service, we're committed to using best practice and implementing policies and procedures to ensure our customers are dealt with on a consistent and fair basis. This is reflected in the guidance notes provided within our products and services.
Customer Service (UK)
Head office
Chartered Insurance Institute
1st Floor, 30 Old Broad Street,
London, EC2N 1HT, United Kingdom
Contact details
Telephone service Mon to Fri: 9am – 5pm (GMT)
+44 (0)20 8989 8464
customer.serv@cii.co.uk
Examination support
Review our support section if you have questions about your examination entry confirmation, permit or our assessment policies.
Feedback and complaints
Tell us what we're doing well or how we can do things better.