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service message Important Notice: Essential System Maintenance – 10 October, 08:00–12:00 To support our ongoing security and compliance requirements, essential system maintenance will take place on 10 October between 08:00 and 12:00. During this period, any new PSI examinations booked during the maintenance window may not be visible in the MyCII/MyPFS dashboard until the work has been completed. Orders submitted during this time may also experience processing delays. We apologise for any inconvenience and appreciate your patience while we carry out these important security updates.

Free mini-guide animations

Personal Lines

For new joiners to the profession who wish to get a general understanding of and guidance to insurance and personal lines products, we offer free 2-3-minute video animations covering three topics:

Your guide to the role of insurance


Your guide to personal insurance products


Your guide to how personal insurance is sold


These can also be accessed on the Assess online learning system for existing license-holders.