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Important information about possible upcoming disruptions that may affect you. The Chartered Insurance Institute is transitioning to a new customer and member relationship management system in March 2023 as part of our commitment to improving the way we deliver value for our members and learners. During this time, you may experience some intermittent service disruptions.  Full details are available here.

Level 2 Awards

Personal Lines

The professional qualification element of the Personal Lines Knowledge Range comprises four level 2 single-unit Awards focused on specific personal lines products:

The choice of four Awards enables a learner to focus on the products they are closest to, gaining an insight into:

  • The need for cover and its benefits
  • Insurance legal principles and duties
  • Insurance product features
  • How cover is arranged and provided
  • The principles of delivering good customer service

The aim is to develop an understanding of insurance in such a way that it can be applied back to an individual’s role. With a manageable 20 recommended study hours, the Awards feature learning content specific to personal lines, in contrast to our Award for the Foundation Insurance Test, which gives a broader understanding of general insurance. This makes the Awards especially relevant to customer-facing staff or those in support roles.

Enrolling for any of the Awards includes access to an engaging digital course as standard, in addition to the usual study text resources.


Our level 2 personal lines awards can be delivered as part of the level 2 Financial Services Customer Adviser apprenticeship standard.