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Important information about possible upcoming disruptions that may affect you. The Chartered Insurance Institute is transitioning to a new customer and member relationship management system in March 2023 as part of our commitment to improving the way we deliver value for our members and learners. During this time, you may experience some intermittent service disruptions.  Full details are available here.

Free mini-guide animations

Personal Lines

For new joiners to the profession who wish to get a general understanding of and guidance to insurance and personal lines products, we offer free 2-3-minute video animations covering three topics:

Your guide to the role of insurance


Your guide to personal insurance products


Your guide to how personal insurance is sold


These can also be accessed on the Assess online learning system for existing license-holders.