How much does delivery of study material cost?
The following postage and packaging fees apply to the delivery of printed material and is not charged for orders only comprising the following: exam entry, face-to-face training courses, ebooks, question packs, Learn online tutorial or MP3 audio revision.
- £7 per order: UK, Channel Isles, Isle of Man, Republic of Ireland, Malta and Gibraltar
- £15 per order: All other countries.
Important update
Deliveries outside of the UK
Due to restrictions, our ability to transport material from the UK to most countries has been severely affected. If your preferred option is Digital and Printed, please note that we are unable to provide a timescale of when the printed study book is likely to be received. However, if you choose to purchase this option, you will be able to access the study book in an E book and PDF format from RevisionMate.
You can find out if your country is currently affected on our delivery partner website.
Deliveries in the UK
UK deliveries are currently unaffected and remain ‘business as usual’.
If you require any assistance please contact our Customer Service team.
Please note that these postage rates are flat fees applicable to orders from individual candidates (orders may contain more than one item). Separate fees apply to corporate bulk orders - contact Customer Service for details.
How long does delivery of study material take?
Once we have received your order you should allow 5 days for
delivery of printed material within the UK and 21 days outside the
UK. Study texts delivered to a UK address will need to be
signed for.
For material delivered electronically, such as ebooks, we aim for
same day delivery for orders before midday Monday to Friday. You
will receive an email to confirm your purchase is ready to
access.
How will I know that you have received my order?
If you place your order online you will receive an automatic
acknowledgement of your order by email advising you that it has
been submitted for processing.
If you submit your order by post or email you will be posted an
acknowledgement of your order within 2 working days, and if you
have ordered study material this will be sent at the same time as
your order.
If an item is not in stock your acknowledgement will show when
it is expected.
Can I track the progress of my order?
Printed study texts delivered to a UK address include email/SMS delivery notifications and online tracking through our delivery partner, DPD (UK) or DHL (International).
You will receive email confirmation once we have dispatched your study text, which will include a web link to DPD (UK) or DHL (International) online tracking service.
What if I won’t be available to receive my study text?
Study texts delivered to a UK address will need to be signed
for. On the day of delivery you will be sent a text message
giving you the following options to change the destination or date
of your study text delivery:
1. Deliver to a neighbour
2. Deliver to a local Post Office for you to collect
3. Deliver on 'date of next day'
4. Deliver on 'date of day after next day'.
You will receive a second text message on the day of delivery to
confirm the time of delivery.
Can I cancel my order?
You can cancel your order for a refund within 14 days from the
day either CII products are received by you, or a person nominated
on your behalf, or your order for services is accepted by the
CII.
Important note regarding ebooks: No right of
cancellation or refund is available in respect of ebooks or any
other electronic download of the products and services once the
download has started. You acknowledge that, by commencing the
download of the products or services, your right to cancel under
29(1) of the Regulations will be lost. Should you wish to cancel,
notice should be sent to Customer Service.
Products must be returned to us, in the condition in which they
were supplied to you, at your expense. A refund will be sent to you
within 14 days of us receiving the notice of cancellation or if
products are to be returned to us, within 14 days of their receipt
or proof of sending.
How will I know that you have received my order? (1)
If you place your order via the website you will receive an
automatic acknowledgement of your order advising you that it has
been submitted for processing. If you submit your order by
post/facsimile you will be sent an acknowledgement of your order
within 2 working days and if you have ordered study material this
will be sent at the same time. If an item is not in stock
your acknowledgement will show when it is expected.
If there is a problem with your order, a communication will be
sent to within 5 working days
How long does delivery of study material take? (1)
From the time your order has been accepted by us, printed study texts and key facts booklets ordered within the UK are sent by post and take a maximum of 5 working days for delivery. Printed materials sent overseas take a maximum of 14-21 days for delivery.