'CII Regional Director (Africa) addresses the Insurance Institute of Kenya 36th Annual Conference
On 14-15 October, the Insurance Institute of Kenya held its 36th Annual Conference in Nairobi.
The conference theme was ‘Leadership in a fast changing environment to spur growth and sustainability of the insurance industry.’
Laurence Smith, CII Regional Director (Africa) addressed the meeting on the second day, on the subject of how complete insurance professionals, with technical skills as well as strong ethical and behavioural capacity, can drive outstanding customer satisfaction and therefore greater market penetration and growth.
Mr Smith’s remarks were introduced by Mr Githua Ngaruija, of Madison Re, who also facilitated the Q&A session.
Other speakers include:
- Mr Moses Kiptoon, Insurance Regulatory Authority
- Ms Tazmin Alibai, Emotional Intelligence at the Workplace
- Mr Micheael Murungi, Leveraging on Technology and Innovation
- Dr Yazan Hijazi, Building Sustainable Culture of Innovation
and many others
The Conference was a huge success with considerable positive feedback.
More information about the Insurance Institute of Kenya is available on the Insurance Institute of Kenya website.